Assistant rules
Assistant: speed and results
Last 7 days, Mon 30 Nov to Sun 6 Dec 2026. 64 conversations on 4 channels.
Conversations64Every one got a reply
First reply6 sMedian, by the assistant, any hour
Person picks up11 minMedian, staffed hours only
Slowest 10%42 minTarget is 15 min in staffed hours
Where conversations came from64
| Channel | Conversations | Share |
|---|---|---|
| Website chat | 29 | 45% |
| Texts to (808) 555-0100 | 17 | 27% |
| Meta lead ads | 11 | 17% |
| Yelp Request a Quote | 7 | 11% |
| Total | 64 |
What they led toOf 64 conversations
| Outcome | Count | Share |
|---|---|---|
| Handed to a named person | 38 | 59% |
| Roof estimate sent | 22 | 34% |
| Visits booked | 5 | 8% |
| Existing customers sent to the service line | 6 | 9% |
| Outside Oahu and Maui | 3 | 5% |
| No reply from the homeowner | 13 | 20% |
One conversation can count in more than one row, for example an estimate sent and then handed to Kainoa, so the rows add up to more than 64.
The slowest 10%
The slowest pick-ups take 42 minutes or more, against a 15-minute target. Two options for IEH to decide: a backup owner when the main owner is on a site visit, or a text alert to the owner's phone.
See an overdue conversationNo lead scores
Results are counted from what happened: a person replied, an estimate was sent, a visit was booked. Leads are never ranked by a score, so none are skipped.
Every number had a source
In 64 conversations the assistant quoted numbers only from Google's Solar API, IEH's estimate and the price table valid until 31 Jan 2027.
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