Jason Park

Overdue since 8:15

Kaneohe. Website chat, Sun 6 Dec 21:14, after hours. Owner Kainoa, due Mon 7 Dec 8:15, no person reply yet.

ConversationWebsite chat, independentenergyhawaii.com/batteries

Sun 6 Dec

Hi, I am the IEH assistant, not a person. I can find your roof, explain IEH's price ranges and pass you to the right person. What is your address?21:14:05

46-220 Nohea Loop, Kaneohe. I already have solar, 7.2 kW from another company in 2019. Looking at a battery.21:15

Thanks, Jason. I found your roof in Google's data. Is the whole roof yours, not shared or under an HOA? And is the battery mainly for power cuts?
Tool: Google Solar API, roof found, imagery 202521:15

Whole roof is ours, we own the house. Mostly backup, we lost power twice this year.21:17

For a home with an existing system, IEH usually adds one 13.5 kWh battery. IEH's price range for that is $14,500 to $17,500 installed. The final price comes after a free visit.
Tool: IEH price table, row "battery added to an existing system", valid until 31 Jan 202721:17

It is after office hours, so I cannot book a visit now. Kainoa replies from 8:00 on Monday. Which number should he text?21:17

808 555 016321:18

Saved. Kainoa has your chat, so you do not need to call or repeat anything.21:18

Thanks, that is all21:19

Handed to Kainoa, 21:19. Due Mon 7 Dec 8:15

Suggested replyWaiting for Kainoa to approve

Hi Jason, Kainoa from Independent Energy Hawaii. Thanks for the details on your 7.2 kW system. A battery added to it is usually $14,500 to $17,500 installed; the exact price depends on your inverter, which we check at a free visit. Could you send a photo of the inverter label? I can come Wed 9 Dec at 14:00 or Thu 10 Dec at 10:30.

$14,500 to $17,500 from the price tableVisit times from Kainoa's calendarSent by text to (808) 555-0163

The assistant wrote the words. The numbers are copied from the price table and the calendar, not worked out. Nothing is sent until Kainoa approves.

EditDiscardApprove and send

Confirmed facts5 of 6

On Oahu or Maui: Yes Oahu
Owns the home: Yes
Existing system: Yes 7.2 kW, 2019, other installer
Wants backup: Yes
Shared roof: No
Budget: Unknown

From Jason's own words in the chat. No lead score.

Numbers and where they came from

Number	Source
Roof found	Google Solar API, imagery 2025
7.2 kW, 2019	Jason, in the chat. Not checked yet
1 x 13.5 kWh battery	IEH rule for existing systems
$14,500 to $17,500	IEH price table, approved by Kainoa Tue 1 Dec 2026

Open the price table

Timing

First reply: 5 seconds, by the assistant
Person reply: None yet, 2 h past due
Owner: Kainoa, sales
Backup owner: Mika, if Jason reports a fault